ALPHACHECK.™ KNOW YOUR SPEECH INTERFACE.

Voice Architects' AlphaCheck is the only speech interface assessment program that not only tells you what’s wrong with your interface, but more importantly, how to fix it. Based upon analysis of engine call logs, our VA tuning experts help AlphaCheck clients understand their interface performance, and take concrete steps towards optimization. An AlphaCheck answers questions such as:

How can I easily understand interface performance and link it back to completion rate?
Which states have usability issues? Why?
How many and what types of errors are my callers encountering?
How much would a tuning cycle cost, and what would be the results?

LogSense™ Analysis
Voice Architects’ LogSense process analyzes speech engine call logs and actual caller utterances to identify trouble spots in your application.   We drill down to the dialog state level, uncovering usability, quality assurance, coding, prompt confusability, raw recognition, engine parameter, and other application deficiencies.

QuickFIX Plan™
Information without action is information wasted. VA’s QuickFIX Plan, or QFP, provides a laundry list of application issues with recommendations and cost estimates. And to help clients cost justify the expense, we estimate the resulting change in performance for the tuning activity, so an accurate cost-benefit decision can be made.

AlphaCheck Client Consultation and AlphaCheck Report
Once our analysis is complete, your VA consultant will schedule an AlphaCheck consultation. He/she will present a state by state analysis of how your callers are interacting with the application, and help you understand where you might want to focus repair and tuning activities.

Order AlphaCheck™

To arrange an AlphaCheck, please contact us at 503 344 5051.

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