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Automated speech applications are really just another
call queue. Just like a live operator, a speech application has
call length, success rates, and service levels. And just like a live
operator, there is a management overhead associated with assuring
optimal performance and customer interactions. Our goal at Voice
Architects is not only to deliver high quality interfaces, but provide
a structure that allows call centers to easily monitor and manage
speech interface performance. Our call center services above all else
recognize that making the caller experience easier to manage is what
our clients look for. |
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