Automated speech applications are really just another call queue.  Just like a live operator, a speech application has call length, success rates, and service levels. And just like a live operator, there is a management overhead associated with assuring optimal performance and customer interactions. Our goal at Voice Architects is not only to deliver high quality interfaces, but provide a structure that allows call centers to easily monitor and manage speech interface performance. Our call center services above all else recognize that making the caller experience easier to manage is what our clients look for.