HUMAN FACTORS & USABILITY TESTING

Human behavior is tough to predict.

Therefore, Voice Architects interfaces are all subjected to rigorous usability testing to make sure that design intent was realized. Because speech interfaces cannot be visualized the way a web page can, it is necessary to evaluate performance differently.

The best usability testing program addresses the problem from several angles, including detailed analysis of a small number of callers in pre-deployment usability testing sessions, as well as intensive monitoring of the early staging of actual deployment. Voice Architects has led the industry in using live calls captured in call logs, as a basis for application assessment and testing.