VA TUNING SERVICES

Voice Architects’ Complete Range of Tuning Services.

Every interface is unique, and to optimize performance requires a different mix of activities. With the results of an AlphaCheck in hand, a Voice Architect can quickly and easily determine the types of tuning necessary to optimize performance.

Our tuning toolkit includes:
Prompt Tuning — Always start with the questions. If they are not asked with a clear intent in mind, then callers can’t give clear responses.

Dialog Tuning — The structure of the interface, also known as call flow, is generally addressed in initial design, but can often be tweaked to improve usability.

Grammar Tuning — A good grammar not only includes every relevant response to a question, but does so in a way that minimizes computing resources and confusability.

Recognition Tuning — Core engine parameters, such as confidence scores and pruning levels should be adjusted to assure optimal recognition performance.

Pronunciation Tuning — For dialers and other application with common names, it is necessary to adjust the pronunciation dictionary to accommodate name pronunciations. Voice Architects’ offers and outsourced service that turns around new name pronunciations in less than 48 hours.

TurboTuning
TurboTuning is a Voice Architects’ product that significantly compresses the elapsed time necessary to perform pilot tuning, while at the same time improving the quality of the tuning activity. A pilot tuning cycle can be performed in 3 weeks or less, at the same cost or less than a traditional pilot tuning cycle.