Skills of a Computer Scientist, Linguist, Usability Expert, and a Playwright
Building a good VUI is a demanding process that requires a unique set of skills. The VA VUI process starts with a clear definition of caller task, and then focuses on the callers — how often they call, what they say, how they accomplish the tasks today. We listen to recordings from your call center, talk to agents, interview callers. Next, the initial dialog design is created. It is refined through feedback from client operational groups, and user focus groups. Then the interface is built, and tested on real world callers to uncover and fix any problems with the interaction. Before our applications go live, you can rest assured that your customers are going to hear the best about your company.

Voice Architects offers a menu based approach to VUI design for applications deployed on most major platforms or speech engines. We offer turnkey interface development, and also ad hoc services for individual elements of the VUI life cycle.

VA VUI services include:

• Domain Research
• Dialog Design
• Grammar
• Development
• Design Review
• Usability Testing
• Assessment & Testing
• Tuning